When you become an ElevatePoint customer, you’re in good hands with a dedicated team to assist you.
Standard software support services include:
- Help during core business hours with portal ticket tracking and submission
- Unlimited number of support tickets
- Community of people, documentation, and technical resources (from knowledge base to forums)
- Thought leadership, including ideas to increase intranet adoption and change management
- Product updates and an opportunity to determine future features
| Feature | Standard support |
|---|---|
| Hours | 8 a.m. - 5 p.m. Mountain Time Monday - Friday |
| Support term | 1 year |
| Product upgrades | Yes |
| Product service packs | Yes |
| Contact method | Email/Web |
| Response method | Telephone/Email/Web |
| Remote support | Available for business critical issues |
| Root cause analysis | Available for business critical issues |
| Number of support requests | Unlimited |
| Support scope | Products only; SharePoint issues handled as separate services |
Target response times
|
|
Contact support
Support portal
Access our support portal to manage your tickets, view our documents and chat with each other.
[email protected]
Send us an email to automatically create a support ticket. We’ll notify you of updates via email.
