Effective intranet strategy typically isn’t that effective without a well-thought-out change management communication plan. The “if you build it, they will come” motto doesn’t apply to your company’s intranet.
If intranet adoption wasn’t enough of a challenge, today’s modern digital workplace creates even more roadblocks to success – too much going on, too many channels, not enough focus or attention.
There are a plethora of digital channels to collaborate and communicate, making understanding and engaging harder. Organizations struggle to make digital workplace transformation a priority (as they should!). People haven’t reviewed their digital footprint to see what options they have for which audiences. So, communicators struggle knowing whether to communicate using the intranet, Slack, Teams, Skype, email, etc.
Governance – keeping an intranet up-to-date – is an issue, too, where people aren’t accountable for ensuring information is updated and correct. They don’t designate content authors across the organization as experts. And some organizations even struggle with allowing social media collaboration, especially when it’s anonymous, for fear it’ll turn into a gripe-fest.
So how can an intranet be relevant?
Make your intranet part of your digital footprint
What if there was a tool that could automate processes behind the scenes, creating connections between the digital tools employees use daily, and the intranet? And what if this tool could put this power into the hands of the average user, all with zero lines of code, and in a matter of minutes?
With Microsoft Flow, the potential to allow staff to work the way they prefer, and with the tools they prefer, can foster the content to power your intranet, rather than steering traffic away from it.
SharePoint and Flow – a winning combination
Intranets with Microsoft SharePoint under the hood are ideal for unlocking the power of Flow. Flow can quickly accelerate productivity by transforming processes — from simple tasks like notifications and approvals to complex operational workflows. Without the need for complex coding know-how, users can easily create rich digital experiences with forms, email and workflows to gather and combine content from various origins, then display that content in any number of SharePoint lists, libraries, tasks, pages and more.
Automate: make routines less routine
Helping your audience engage with your intranet can sometimes mean building automated processes in the background that makes the user experience easier to understand on the surface. Flow can transform more manual, repetitive tasks into multi-step workflows, automating multiple processes behind the scenes to increase productivity. It can eliminate the guesswork of where and when content should be published, while still using build-in approval templates to ensure that nothing gets released before it should.
Let’s say you have multiple teams all working in separate environments – be it a team site on another SharePoint farm, a Yammer conversation, or even a chain of emails in Outlook between peers. Perhaps some groups in your organization have jumped on the Microsoft Teams bandwagon and are using it as their primary hub for collaboration and project work. With the right template and some extra steps, Flow can connect to all these channels, get the content that you need based on conditions you set, send it though an approval process, then publish that content on your intranet in one or more locations. This gives your organization the ability to let your employees work the way want, all while creating new opportunities to ensure your intranet stays relevant, dynamic, and informative.
Go beyond Microsoft
Using Flow to automate business processes and power your intranet doesn’t limit you to Office 365 and other Microsoft offerings. With Flow’s abundance of connectors and out-of-the-box templates, you can connect your apps, business processes, social media networks, Customer Relationship Management (CRM) systems, and so much more. Flow has the potential to build automated workflows that connect to over 200 services — no coding required.
Examples of Flow connectors available:
- Google Drive
Get a chatbot (Hero) to automate answers
Leveraging Microsoft Flow as a tool for automating processes and keeping your intranet fresh and dynamic can ensure that your organization’s intranet is poised and ready for the future. With 2019’s intranet trends looking to take advantage of the best that Microsoft has to offer, Flow can be that launching pad to bring anyone in your organization coming back for more.
Hero, ElevatePoint’s powerful AI-driven chatbot, provides users with an innovative way to interact with your intranet. Rather than the old method of hunting for content through navigation and search, Hero provides timely information by allowing users to ask the questions (from benefits to resetting passwords), then brings the information straight to them using the intranet and Teams.
In fact, Hero’s integration with Microsoft Teams and SharePoint Team Sites provides smarter communications. With the potential of Microsoft Flow in the background, your possibilities of getting relevant, timely content to your audience is now better than ever.
Summary: get in the Flow for a digital workplace
If you’re using Microsoft and SharePoint, you can rely on Flow for handling more of your organization’s processes and automation. It’s easier. It’s more efficient. And Flow is part of your digital workplace, meant to communicate, make employees productive, and increase employee engagement. That flow makes your intranet up-to-date, handles approvals, and even ensures people are using it.