Imagine a world where you’re able to communicate with employees, wherever they are — on the road, taking a break between appointments, in the stockroom, at a desk, etc. — through whatever device, and give them all the information they need to be productive and happy. You can target employees without hunting down channels. It saves time, yours and employees. It’s easy. It’s fast.
Welcome to AI, artificial intelligence.
Every industry and job role is looking at ways to introduce artificial intelligence (AI) in hopes of making things faster and easier — saving money and time. Driverless cars need AI to make better and safer decisions. Manufacturing needs AI to speed up production while making work safer for humans. AI can even be predictive, helping to mitigate risk.
Bottom line, AI has a purpose — to help humans.
Intranets and communications need AI, too
Humans need help with communications, too. With AI, communications and intranets are smarter — quicker even real-time, provided everywhere employees are and personalized. Useful.
How can communications be more intelligent?
- Get a personal hero — a chatbot
- Add communication channels
- Integrate channels seamlessly
Chatbots, your hero
It’s after work and you get a call from a journalist. Of course, they’re on deadline. They’re asking about recent awards your company received. Instead of going to your intranet or the Internet and search, you ask your bot. He has an answer in 30 seconds or less; he always does.
You’ve just saved time while meeting a journalist’s deadline. Now, you have time to craft that message going out in a few days from your executive.
What’s a bot?
Bots are typically pre-programmed to provide common answers to common questions. Thanks to AI, they can also be taught information to make answers better and even answer more questions.
Intranets and chatbots
At ElevatePoint, we think of chatbots as personal assistants — your sherpa — to get work done quickly and easily. Since your intranet is your source of truth, it grabs information from there and provides it to you in seconds, no matter where you are.
You’re a busy nurse and use a Microsoft Team to communicate with other nurses, including the lead of your floor, about shift changes, coverage, access to specific medications kept under lock and key, etc. While you’re getting this information, you occasionally see a news post about nursing. Cool! You can always look at that later because you can ask your bot to provide it to you.
First, let’s answer what Microsoft Teams is — it’s group chat software. Let’s give you a comparison: if you’re a Slack fan, Microsoft Teams works nearly the same way, including communication with video, files and images. It’s real-time. And because it’s Microsoft, it’s integrated with other Microsoft applications, such as SharePoint and Skype. For example, files you share on Microsoft Teams are added to SharePoint.
Microsoft Teams also has a variety of channels available and opportunities to share files, images and more. Maybe you’re a nurse, but also want to communicate with people at your location. There’s a team channel for that. You’re also a Seattle Seahawks fan and football season is starting up again soon. Guess what? You can even have a place to discuss your love of the Seahawks. (Sorry, Broncos fans!)
Add a chatbot to your Microsoft Teams channel
No matter which channel you’re in, your bot is a hero — providing the information you need, when you need it. If you’re in the Seahawk’s channel, your bot may know when the next game is. If you’re in the nursing channel, your bot can give you the latest schedule. It doesn’t matter where that information is located. Seamless.
How can Microsoft Teams and bots help communicators?
It’s all about push and pull. Employees can get quick answers to the information they need. Also, you can push relevant messages to channels — from emergency information to related news articles.
In fact, that pushing information is seamless. It can go to multiple channels at once. Fast. Simple.
You’re at home, when suddenly you hear the local weatherperson upgraded a tropical storm to a category five hurricane, with forced evacuations that start tomorrow. That powerful hurricane is coming in less than three days and you don’t have a lot of time to react. Although your materials are updated and your team is aware of what needs to happen, you have a new boss who’s unaware of what’s planned. You can’t remember where you placed it, on the intranet or in SharePoint file system, but ask your bot. Your heroic bot returns the information quickly and you forward it to the new leader immediately. Though he never asked for that information, he sends you a message thanking you and agreeing to a meeting to go over it first thing in the morning to hear what you’re doing.
That seamless experience for the users and communicators is intelligent integration. You don’t have to know which system to go to, you ask your bot and it does the work for you because your intranet, your SharePoint team sites and your Microsoft Teams are all connected by the same engine. Easy.
As a communicator, you don’t have to figure out channels. Instead, your spending more time crafting messages that are personalized. That makes communication more efficient and effective. It no longer matters where things are, only that accurate information will be returned to you when you need it, no matter where you are. As a communicator, that makes information management easier, too. Your intranet can be the single source of truth, but that content is served no matter where people are.
The future of AI and communications = purpose
You don’t have to be tech savvy to know AI and communications have a bright future together. But the key to using AI correctly is to have a purpose. AI is more than just fun whiz-bang, exciting to technologists. It should help people solve problems — making everyone at your workplace more productive, enabling more time focusing on what matters, increasing engagement, enabling more connections among coworkers and answering the right questions at the right time.
Get ready, because smart communications — artificial intelligence for intranets — with real-world applications are here. Want a sneak peek at how an intranet is AI smart? Let’s set you up with an intranet demo.