Human Resources (HR), as a department, sometimes has internal communicators. Sometimes they don’t even have communicators but are expected to run internal communications — getting information to employees, working with stakeholders to get other messages out, and providing advice to executives about how to deliver information and timing.
Sometimes they’re even responsible for the intranet, working with IT and some content authors to ensure information is updated and accurate.
Whether HR department owns the intranet, they’re one the biggest stakeholders with lots of information to share. That’s why we have 5 HR-oriented ideas for your intranet.
1. Provide benefits
Benefits include medical, dental, vision, employee assistance programs, leave options, vacation, wellness programs, perks, compliance policies, and more.
Any benefit to employees should be
- Easy to find when you need it. Don’t bury benefits information under an arcane HR org structure. And if anything deserves to be on the homepage of your intranet, benefits is it! In fact, if you offer multiple plans, enable your employees to add the link to their menu.
- Easy to access. Employees should be able to access information anytime, anywhere, including on a mobile device of their choosing.
- Simple to understand. That means employees shouldn’t have to give you or your third-party vendor who fields questions a call. There are ways to write the information to make it easier to understand.
- Targeted and relevant. This is especially important if your organization has wildly varying benefits for different types of workers. Some intranets, such as ElevatePoint’s intranet, enable you to vary what’s displayed based on the type of worker.
- Easy to use self-service, permitting workers to look up everything from how many times they’ve used their employee assistance program to how much vacation is left and even whether they’ve met their deductible. If your providers don’t make this easy, it’s probably time to find a new provider.
- Part of a push communication strategy, such as using your intranet news or ads on your intranet. Chances are good there will be something to communicate about — at least monthly — when it comes to benefits: reminders about wellness programs, requests to ask about vacations within a specific time, etc. As benefits enrollment happens, you’ll need more than monthly communications.
An artificial intelligence (AI) driven chatbot makes that easier, providing anytime answers to routine questions. The AI chatbot frees up your HR department to make strategic and answer routine questions fewer times. For example, you can tell a chatbot you have a toothache and get information about your dental benefits.
2. Show pay
Many companies struggle with showing pay structure — trying to be transparent while protecting employee privacy. With modern intranets, you can have both! Provide pay scales based on user profiles. Because a SharePoint intranet is driven by the employees’ profile, that means they can see compensation only available to their job.
3. Give opportunities to develop
It’s important for employees to understand they can continue to grow at your organization. But right now, few organizations are doing anything about it, even when they need a succession plan due to retiring leaders.
In fact, the Society for Human Resource Management (SHRM) indicates that in a Randstad study, 73% of employers said fostering employee development is important, but only 49% practice it.
Along with pay, provide a career track. Where can employees move in the company? If they’re at the top of their level, what might they do after that? Management?
Also, as part of these career tracks, let people know the minimum requirements for advancing into these jobs. Training, such as a certification? Additional education (such as an MBA)? Experience using specific software?
Post job opportunities on your intranet. The easiest recruiting you can do is to your employee base. Not only does it cost less money to recruit them, but you also know the employees — their work, work style, strengths, and more. To encourage employees to move around the company, give them people to talk to in the department — especially if you’re in a large company, as they may not know people in it.
Volunteering is often overlooked as a way to advance. Some volunteer opportunities can provide much-needed experience to advance. For example, if employees have few leadership options at work, but are considering management, why not let them know about volunteering where they’re managing people?
Not only will it help employees, it’ll also help your Corporate Social Responsibility (CSR) and thereby company’s cache, but it’ll benefit the community.
It’s a win-win-win!
Lastly, providing opportunities to advance with training.
If you have an internal training department, encourage them to add classes coming up beyond what’s required (such as your cyber security course). Explain which employees may benefit from these classes.
If you don’t provide training in-house, consider ways to let people know about opportunities outside the company. For example, if you’re in healthcare and there’s a famous physician coming to talk about patient care, let employees know.
Managers should have a portal online where they’re getting information to help them manage — from HR employees, internal communications, leaders, as well as fellow managers. Peer-to-peer coaching and mentoring are two fantastic tools to help managers better manage people. Not only should they be doing this face-to-face, but they can use tools such as social media embedded on pages to exchange information and ideas.
Managers at every organization help get communications through, help employees understand goals, individual work, team dynamics, organizational structure, how to remove roadblocks, and more.
It makes sense you want to engage them every way you can, including online.
4. Include organizational goals and values
Employees should understand what the organization is trying to accomplish, and why. For example, if you’re in retail, it may be about survival. Employees should be able to see — almost daily — what those goals are. Better still, they should be able to see how they’re progressing against them.
Employees should understand organizational goals and how their team and their individual work is contributing. If you can take that all online, you’re golden.
The way in which things are done — your culture or values — is also important. Your values and culture should embody your brand. That’s why it’s imperative employees be able to see values regularly.
5. Spotlight awesomeness and inspiration (that lead to engagement)
Employees yearn to be inspired. You can do that in many ways for varying employees.
- Recognize employees online. Show employees being rock stars, including enabling employees to recognize each other. Some intranets, such as ElevatePoint’s intranet, make it easy.
- Showcase brand stories on your intranet. Let your organization and employees shine by enabling them to read, watch, and/or listen to how it’s so great. For example, if your organization has been around more than 50 years, let employees know that they’ve been part of the community for a while. Show how they’ve helped shape that community.
- Innovate online. Looking to drive down costs? Want to increase safety? Desperately need employees to understand security? Let employees suggest ideas and even vote on them. ElevatePoint’s intranet has an Idea Center that does just that.
- Celebrate on your intranet. Have lots of offices and want them to join in for meeting an organization goal? Let your leaders thank employees on your intranet and encourage interaction, including through social media embedded on pages.
- Get to know customers. Take those raving fans and ask them to talk to employees, write something, and more. By doing this, you’ll recognize employees and showcase a brand story, too.
There are tons of other ideas for HR departments or groups — such as Internal Communications — to take HR information online.
Didn’t see one of your favorites? Let us know. It might even become a blog post.AI-driven chatbots, social media embedded, targeted profiles, all help people understand what’s happening at your organization. These features also increase employee engagement and productivity.