Delve Into Your Intranet

microsoft delve can automate your intranet
Casey Rhodes is a SharePoint systems analyst at Northwest Energy Efficiency Alliance -- training, managing projects, and more. With his vast experience with content management systems, he has an idea about how to improve your SharePoint intranet.

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2018 saw upward growth for Microsoft in workplaces of all sizes and needs. With the rapid growth of Office 365 tools such as OneDrive for Business, SharePoint Online, and Teams leading the way, Microsoft shows no signs of slowing down this year.

Sometimes your organization (especially your IT department) can catch a bit of “technology fatigue,” not knowing how to manage which solutions fit best, while at the same time trying to take steps to ensure you don’t fall too behind the emerging technology curve.

someone working from home using delveYour intranet plays a vital role in effective communication, messaging, engagement and – in in the case of SharePoint – enterprise-content collaboration. And as the blueprint of Office 365 solutions from Microsoft continues to evolve, so do your company’s options of what tools to use, and when to use them.

Delve helps bring it all together

Microsoft Delve can serve as a basic digital assistant – working seamlessly with your SharePoint intranet, email and other Office 365 tools to deliver content that’s relevant to you; maybe even content you didn’t know existed.

Delve can build a bridge between the documents you and your colleagues collaborate on the most. The more you and your colleagues work, the more relevant the content on Delve becomes. It can even help you spot trends and even potential document conflicts.

Let’s say you spot a document in your Delve feed that is being shared numerous times as an email attachment, which happens to be the same document being co-authored by multiple users on a SharePoint document library. Delve can help you spot these conflicts and work toward a collaborative single source of truth.

Think of Delve as a portal – not just for your intranet, but for any relevant content in Office 365. It can serve as a concierge to guide your users towards documents that they may not be working on but could be relevant to their projects or deliverables. This can help your intranet’s champions and governance leaders to spot content that may be in the wrong place, and help keep track of activity across the multiple document workspaces within SharePoint, Teams, OneDrive and more.

The more you work, the more it works for you

The “brains” that keep Delve ticking is known as Microsoft Graph. Graph is always working behind the scenes – constantly finding connections between you and your coworkers in Office 365. For instance, if you and a colleague have recently modified or viewed the same document, it’s a signal that you’re likely either already working together, or perhaps should be working together.

Other signals are who you communicate with through email, and whom you’ve shared documents with, who your manager is, and who has the same manager as you.

On-premises, in the cloud, or a hybrid of both?

The simple answer is: yes.


Graph leverages a dynamic algorithm to connect multiple systems as well as power learning – how you work, what you work on, and whom you collaborate with daily. Depending on how your IT team has configured your infrastructure, you may have content housed in several different areas within your SharePoint architecture. Using hybrid cloud capabilities, Delve can stay connected to all your content, whether it’s hosted in the cloud or on-premises – saved and accessed on your company’s servers.

In fact, Graph is the basis of other digital assistants, including ElevatePoint’s artificial intelligence-driven chatbot. ElevatePoint’s chatbot provides real-time information through your intranet and Teams. Using natural language, it answers routine questions while also providing intranet links.

Is Delve safe?

First of all, Microsoft has strict security settings. Within those parameters, SharePoint administrators decide permissions. Delve doesn’t alter that – meaning, it doesn’t change permissions on documents; you’ll only see content you have access to. Why is that so helpful? Non-Microsoft companies, including social media platforms, could end up sharing more than maybe you’d prefer sometimes.

Rather than just another Office 365 tool to learn, Delve can work in conjunction with your SharePoint intranet to foster collaboration, deliver relevant data and content, and bring employees together in new and exciting ways. It’s like a favorite of favorites, increasing productivity, too. ElevatePoint is made up of Microsoft alumni. We love helping people use available technology to improve communications, productivity, and employee engagement.

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