When you become an ElevatePoint customer, you’re in good hands with a dedicated team to assist you.
Standard software support services include:
- Help during core business hours with portal ticket tracking and submission
- Unlimited number of support tickets
- Community of people, documentation, and technical resources (from knowledge base to forums)
- Thought leadership, including ideas to increase intranet adoption and change management
- Product updates and an opportunity to determine future features
|Hours||8 a.m. - 5 p.m. Mountain Time|
Monday - Friday
|Support term||1 year|
|Product service packs||Yes|
|Remote support||Available for business critical issues|
|Root cause analysis||Available for business critical issues|
|Number of support requests||Unlimited|
|Support scope||Products only; SharePoint issues handled as separate services|
|Target response times|
Access our support portal to manage your tickets, view our documents and chat with each other.
Send us an email to automatically create a support ticket. We’ll notify you of updates via email.